Before contacting us, please pay attentions to the following:

1. Please turn off / watch your junk mail for an e-mail from us.
Plenty of people saying that we never reply their e-mail, while the painfully truth is that we send a reply within an hour or two in most cases. Don't let this happen. If you send e-mail and not receiving respond in the stated time-frame, there are two possibilities. One possible reason  is that we can read your mail but my response are being filtered to the junk box of your mail. Another thing would be your e-mail was blocked  and transmitted to our junk mail folder. Try to use other email account should you encounter this issues.


2. Looking for your tracking number?
Upon shipping your order or after 1 - 3 days passed from the shipping date, we will manually submits your tracking information to Paypal. In turns, Paypal will sends you a shipping confirmation e-mail once we submitted your tracking information. If you did not receive your tracking number or did not pay via Paypal, please contact us for your tracking information.


3. How long is your process time (before you ship the order)?
Generally, all orders will ships after 1 - 4 weeks timeframe. Once the order is shipped, it will reach you within 3 - 7 days for EMS and 1 - 3 weeks for Registered Airmail. Keep in mind that process time is not guaranteed to be 100% accurate and heavily depends on the order line as well as the size of the order itself. An approximate process time is always included in your order confirmation e-mail.


4. Will I get the displayed cover, DVD case, DVD box?
As stated in every page, Cover picture / Box picture posted are for reference only. Your DVD set will be shipped in OEM sleeve, no cover, no box, no case.


5. Any update on my order? Is my order ready to ship?
Your order status is posted here on the order status page. Do keep in mind that the order status page is not real-time updated. If you recently placed an order, your order status will not be posted there until after approximately 1 - 3 days.


6. Package never come?
After waiting for a reasonable transit time period (please add 1 - 2 weeks more, in case of a delay), notify us with the issue and we will work it out. If your package lost in transit, we will try our best to recover the shipment for you and make a claim with the post office. Should the recovery failed, what we can do is make the exact order free of charge (or small replacement fee might apply), but you might have to pay for the shipping cost again. If we won the claim, shipping to your residence will be free of charge.


7. Most of your common questions are already answered in our FAQs.
Please try not to repeat the questions that already answered in our FAQs . Try to search the issue / solution in the FAQs page to save both of our time.


Ask any questions, send your e-mail to garage_order@hotmail.com
We're here to help. If you need any additional help, questions or concern, don't be shy or hesitate to contact us. Believe us, communications is the key. You may also add us to your LIVE or Yahoo Messenger using the same e-mail as our Messenger ID.


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Web Design © The Black Getter's Garage 2005, all rights reserved. Do not duplicate without permission. By accessing this website, contacting us, and or placing an order, you automatically stated that you have read and agree with our disclaimer. Sales are counted toward donations,  from collectors to collectors, as hobby purposes.