Before contacting me, please pay attentions to the following:

1. Please turn off / watch your junk mail for an e-mail from me.
Plenty of people saying that we never reply their e-mail, while the painfully truth is that we send a reply within an hour or two in most cases. Don't let this happen. If you send e-mail and not receiving respond in the stated time-frame, there are two possibilities. One possible reason  is that we can read your mail but my response are being filtered to the junk box of your mail. Another thing would be your e-mail was blocked  and transmitted to our junk mail folder. Try to use other email account should you encounter this issues.


2. Looking for your tracking number?
We ships order using Paypal's shipping label service. Therefore, upon printing the label, you will get an e-mail from Paypal stating that the item ships and your very own tracking number. Track it at www.usps.com  If you didn't pay via Paypal, please contact us for your tracking number.


3. How long is your process time (before you ship the order)?
Generally, all orders will ships in 1 - 3 weeks timeframe. Keep in mind that process time is not guaranteed to be 100% accurate and heavily depends on the order line as well as the size of the order itself. An approximate process time is always included in your order confirmation e-mail.


4. Will I get the displayed cover, DVD case, DVD box?
As stated in every page, Cover picture / Box picture posted are for reference only. Your DVD set will be shipped in OEM sleeve, no cover, no box, no case.


5. Any update on my order? Is my order ready to ship?
Your order status is posted here on the order status page.


6. Package never come?
Relax. No need to be alerted. After waiting for a reasonable time period, notify us with the issue and we will work it out. Either finding your package or sending you a replacement, we will make sure that you'll get what you buy. Please note that full recovery is not always guaranteed if you did not buy any insurance.


7. Most of your common questions is already answered in our FAQs.
Please try not to repeat the questions that already answered in our FAQs .
Try to search the issue in the FAQs page to save both parties time.


Ask any questions, send your e-mail to garage_order@hotmail.com
We're here to help. If you need any additional help, questions or concern, don't be shy or hesitate to contact us. Believe us, communications is the key.


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Web Design © The Black Getter's Garage 2005, all rights reserved. Do not duplicate without permission. By accessing this website, contacting me, and or placing an order, you automatically stated that you have read and agree with my disclaimer. Sales are counted toward donations,  from collectors to collectors, as hobby purposes.