FREQUENTLY ASKED QUESTIONS
FAQs Last Updated at: Wednesday April 02, 2008


SHIPPING AND DELIVERY ISSUES

When will my order ships?
Generally, all orders will ships in 1 - 3 weeks timeframe. Keep in mind that process
time is not guaranteed to be 100% accurate and heavily depends on the order line
as well as the size of the order itself. An approximate process time is always included
in your order confirmation e-mail.


What is the status of my order?
Your order status is posted here on the order status page. Do keep in mind that the
order status page is not real-time updated. If you recently placed an order, your order
status will not be posted here until after approximately 1 - 3 days.


What is my tracking number?
We ships order using Paypal's shipping label service. Therefore, upon printing the label,
you will get an e-mail from Paypal that have your very own tracking number in it. Tracking
info also listed on Paypal detailed transaction page. If you didn't pay via Paypal, please
contact us for your tracking number.


Why my tracking info is not updated?
With the exception of Express service, the package tracking service provided by USPS
is actually more like a simple in and out recorded service. This means that most of the
time, you will only see records displaying when the package is dropped at the post office
and when the package is arrived at your door. You don't get to see the activities that take
place in between dropped and arrival. The package might even came before the tracking
record is updated.


Why my package still hasn't arrive?
Frankly speaking, if you're using less than Express service, be prepared for unexpected
delays by the post office. It rarely occurs, but when it does, package can be delayed for
an approximately 1 - 15 days in addition to the estimated transit time listed here.


What if my package is lost in the mail?
Relax. No need to be alerted. After waiting for a reasonable time period, notify us with the
issue and we will work it out. Either finding your package or sending you a replacement,
we will make sure that you'll get what you buy. Please note that full recovery is not always
guaranteed if you did not buy any insurance.


Will you use plenty of packing materials?
We always use padded envelope or bubble wrap. We never hear any single complaint
from a customer regarding this issue. Thus, we assume that we have done a great job
in this particular segment. However do note that we are not responsible for lost and or
damage package due to improper handling by post office.


Can you ship to another address other than my billing address?
Yes, we can ship to another address other than your billing / confirmed address, but in
special circumstances only. To check if you're eligible, do contact us regarding this issue.



ORDERING RELATED ISSUES

What is your return policy?
All sales are final. Defective DVD can be exchanged with same volume, series, set only.
No refund after DVD is shipped and we will not replace any incompatible DVD.


Can I cancel my order and request a full refund?
You may request for a full refund as long as your order is still on the waiting list. Once it
goes to processing or shipped, you can no longer request for a refund.


Can I add something to my previous order?
Should you placed another order within 3 - 4 days after your initial order, you are entitled
for combined shipping service, provided you have already paid the correct shipping cost.
Once the said orders were confirmed, a symbol "+1" will be added to the previous order
status, indicating there's one more order within a customer.


Do you have minimum / maximum limit for ordering?
We do not have minimum / maximum limit. However, as a general rule of thumb, you can
save more by purchasing a bundle of sets than by purchasing single DVD only.


What is the difference between set and partial price?
Set price is basically a discounted price if you decide to buy the pre-packaged series
(complete series) at once. Partial price is the price for a single DVD for those who wants
to buy only certain volume of any series. Useful for tester, replacement, addition, and etc.


I only order a single DVD, why do I have to wait for ages?
You might only order one DVD but there's many customers ordering ahead of you, thus,
it is rather unfair to prioritize your order over the others. Orders are processed in a first
come first served fashion. If you can' wait, you may request for a full refund.


I want xx series, Can I do special order from you?
Unfortunately, we do not do any of special order. However, you're more than welcome to
make a suggestion for the series you'd like to have. We might be able to get a hold of the
series that you suggested in the future.


I don't want DVD, Can I buy your series in VCD format?
Unfortunately, we no longer carry VCD format. We believe that the VCD format is not
effective in terms of quality, size, and cost.


Can I have your phone number?
E-mail is the only way, and the fastest way, to communicate with us. We do not have
any customer service over the phone lines.


DVD TECHNICAL ISSUES

How do I check for my player compatibility?
Make note of your DVD player model number and Click Here to do a compatibility check.


I got R1 Player, How do I play your R2 DVD?
R2 DVD is just a figure of speech for Japanese Digitally Remastered/Restored High Quality
DVD product. As a matter of fact, all of our DVDs are Free Region / Region 0. It can play in
all DVD players of all region codes. If you still can't play the DVD due to regional issue, let us
know your model number and we can provide a way to unlock your player at no charge.


What is your DVD quality?
In each section of DVD product description, right below the stated number of DVDs, you can
see the source of that particular DVD. You, then, can scroll down and see the explanation for
each of the DVD source. Digitally Remastered R2 being the highest quality possible while
the worst quality lies in VCD / Other.


What is this Digitally Remastered R2?
It is the highest quality available for a series until the release of Blu-Ray or HD DVDs. R2 DVD have highest quality because every single episodes were digitally restored, digitally enhanced in both sound and picture. This often makes the picture more brilliant bright and sharper as well as having a clearer sound than any other release such as Laser Disc. In addition, most of the R2 DVD have exclusive extras such as no-credit OP/ED, interviews, art galleries, and more.


Will I get the displayed cover, DVD case, DVD box?
As stated in every page, Cover picture / Box picture posted are for reference only. Your order will be shipped in OEM sleeve, no cover, no box, no case. However, we do carry a few of cover scans file that you can print on your own. You're more than welcome to inquire the availability of these scans file. Do note, scans file are not available for free.

 

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