Due to a change in our distribution channel, we are no longer shipping
from United States. Our new shipping departments across the globe will replace the
USA division. From now on, we will use Registered Airmail as our default
shipping method. EMS is available upon request.
What is Registered Airmail?
Registered Airmail is a worldwide regular postal product. It offers a
lower cost alternative compared to EMS, while still maintaining decent
delivery time and tracking. This is our default shipping method.
What is the benefit of Registered Airmail?
A lower cost alternative compared to EMS while still maintaining decent
delivery time, deliver to some countries that are outside of EMS service
coverage area, and have a limited tracking service.
What is EMS?
Express Mail Service (known as EMS or SpeedPost) is a worldwide premium
postal product. Every post office in the world have a special EMS division
separating this premium service from the other postal services. That way,
EMS service always get speedy prioritized handling.
What is the benefit of EMS?
Speedy & Prioritized service, delivery on Saturday & Sunday (in some
country), 24/7 package tracking, door-to-door service, requires signature
at delivery point, automatic re-delivery (if they missed you at the first
time), clears the customs faster and prioritized lost package claim.
Great !! But isn't EMS is too expensive?
We do notice that EMS is a bit expensive than most of other post office
shipping services. However, EMS rates are less pricey compared to private
shipping companies that offers the same quality service as EMS, such as
UPS and Fedex.
How much do you charge for shipping?
Upon reaching checkout point, the shipping cost will be automatically
calculated for you.
I don't see the EMS rate, how much should I pay for EMS?
When you add an item to your shopping cart, Registered Airmail
(default shipping method) shipping cost will be immediately available to
view. However, to obtain the EMS rate of your order, you will have to
contact us for a quote. We will then send additional invoice for your EMS
My shipping cost $0.00 during "check-out", does it means free shipping?
No, it does NOT means free shipping. $0.00 means there's no EMS service available
to your country (your country might be outside of the EMS service
coverage). In such case, please choose "International Economy" or
Registered Airmail as your shipping option. If you already placed the
order, we will send you a manual invoice for your shipping fee.
Excellent !! How long is the transit time?
Registered Airmail generally reach the destination country within
1 - 3 weeks.
Express Mail generally reach the destination country within 3 - 7 days.
Orders from Australia, Europe, and Asia have less transit time compared to orders from
United States and South America. Package might get delayed for a few
days up to 1 - 2 weeks, depends on the post office and airport customs
in your country. Delay is most likely occurs during or near National
Holiday Season such as Christmas, Thanksgiving, or any other holiday
season observed in your country. While we regret this, we simply
don't have control over the post office, customs process, and holiday
Do I need to travel to the post office to get my package?
All EMS package comes with signature confirmation. You'll have to sign
the package in order to receive it. If the post man missed you twice,
they'll leave a card for you to bring into the nearest post office in
order to pickup your package. On the other hand, Registered Airmail do not
comes with signature confirmation, that means they will leave the package
at the nearest convenient place such as leasing office, apartment package
locker, club house, your front door, or bring it back to post office.
What if I forgot to pick up my package at the post office?
In the event that you forgot to pick up your package at the post office
within certain days of it's arrival date (differs in each country, could
be 7 to 14 days), the post office will automatically return the package to
us. Once they ship back the package to us, that will only means more
trouble for you. If the package is lost, you will have to pay additional
charge to replace the disc. If the package manage to return to us, you
will have to pay for the shipping cost again, in order to re-ship your
order. We will not re-ship for free due to the mistake was made by the
Will you use plenty of packing materials?
We always use padded envelope with plenty of bubble wrap. We add more
wrap and use boxes whenever it is necessary to protect the package. We never hear
even a single
from a customer regarding packing materials issue. However, do note that we are not responsible
for lost or
damaged package due to improper extreme rough handling by the postal office / postal
Can you ship to another address other than my billing address?
Yes, we can ship to another address other than your billing / confirmed
address, but only in
special circumstances only. To check if you're eligible, do contact us
regarding this issue.
Why the shipping fee cost more when I order less?
When you placed an order for only 1 - 2 DVDs, shipping from our area
became ineffective. Thus we cannot absorb and subsidize the shipping fee as much as we
intended. We highly recommend you to order more from us, in order to save
on shipping cost.
What is my tracking number?
We will automatically send a shipping notification to you within 2 - 3
business day, from the date your order was shipped. The said e-mail will
contain your tracking number and some helpful information regarding your
package. If you did not get our shipping notification, please do contact
Why my tracking info is not updated?
Since the postal service most of the time offers less pricey service
compared to private shipping such as UPS and Fedex, the postal tracking
might not be as good. Sometimes it could get worse to the point that
your package is already in your hand before the tracking info gets
updated. Nevertheless, the tracking service often offers a good
estimation for your package arrival.
Usps.com does not show my package tracking, why is that?
Usps.com is for tracking package inbound to USA residents. If you're not
currently reside in USA, you can conveniently track your package at:
What if my package is lost in the mail?
Technically, once we drop the package at the post office, the package is
no longer under our control. It is up to the post office to deliver the
to you, in a timely manner. Unfortunately, package sometimes do get
delayed or lost during shipping. If you are one of the few unfortunate
customers who experience this, do not worry, unlike other dealer, we
will do our best to assist our customers with their lost package.
After waiting for a reasonable transit time period (please add 1 - 2 weeks more, in case of a delay), notify us with the issue and we will work it out. If your
package lost in transit, we will try our best to recover the shipment
for you and make a claim with the post office. Should the recovery failed,
what we can do is make the
exact order free of charge (or small replacement fee might apply), but
you might have to pay for the shipping cost again. If we won the claim,
shipping to your residence will be free of charge.
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