SHIPPING INFORMATION

EXPRESS MAIL SERVICE


Due to a change in our distribution channel, we are no longer shipping from USA. Our new shipping departments across the globe will replace the USA division. From now on, we will use Express Mail Service as the "International Express" shipping option and Registered Airmail as the "International Economy" shipping option.


What is EMS?
Express Mail Service (known as EMS or SpeedPost) is a worldwide premium postal product. Every post office in the world have a special EMS division separating this premium service from the other postal services. That way, EMS service always get speedy prioritized handling.


What is Registered Airmail?
Registered Airmail is a worldwide regular postal product. It offers a lower cost alternative compared to EMS, while still maintaining decent delivery time and tracking.


What is the benefit of EMS?
Speedy & Prioritized service, delivery on Saturday & Sunday (in some country), 24/7 package tracking, door-to-door service, requires signature at delivery point, automatic re-delivery (if they missed you at the first time), clears the customs faster and prioritized lost package claim.


What is the benefit of Registered Airmail?
A lower cost alternative compared to EMS while still maintaining decent delivery time, deliver to some countries that are outside of EMS service coverage area, and have a limited tracking service.


Great !! But isn't EMS is too expensive?
We do notice that EMS is a bit expensive than most of other post office shipping services. However, EMS rates are less pricey compared to private shipping companies that offers the same quality service as EMS, such as UPS and Fedex. If EMS is not acceptable, you may opt for Registered Airmail.

Provided that EMS rates are a bit expensive, TokusatsuDVD decided to absorb some $$ of the EMS shipping cost and passed the savings and benefits to our customers.


So, how much do you charge for shipping?
Upon reaching checkout point, the EMS and Registered Airmail shipping cost will be automatically calculated for you. If you choose EMS, this calculated amount is already discounted from the original published rates of EMS. Do note that even if we absorb some of the shipping cost, EMS service might cost a bit expensive to certain remote / non-major countries.


My shipping cost $0.00 when I "add to cart" my order, what happened?
Your shipping cost will be automatically calculated during the "check-out" phase. Once you're finished with your order, please click the "check-out" button and proceed as instructed. For more information regarding placing an order, please click here


My shipping cost $0.00 during "check-out", does it means free shipping?
No, it does NOT means free shipping. $0.00 means there's no EMS service available to your country (your country might be outside of the EMS service coverage). In such case, please choose "International Economy" or Registered Airmail as your shipping option. If you already placed the order, we will send you a manual invoice for your shipping fee.


Excellent !! How long is the transit time?
EMS generally reach the destination country within 3 - 7 days.
Registered Airmail generally reach  the destination country within 1 - 3 weeks

Orders from Europe & Asia have less transit time compared to orders from South America. Package might get delayed for a few days up to 1 - 2 weeks, depends on the post office and airport customs in your country. Delay is most likely occurs during or near National Holiday Season such as Christmas, Thanksgiving, or any other holiday date / season observed in your country.  While we regret this, we simply don't have control over the post office, customs process, and holiday delay within your country.


Do I need to travel to the post office to get my package?
All EMS and Registered Airmail package comes with signature confirmation. You'll have to sign the package in order to receive it. In general, your postman will knock your door and request your signature. If they missed you, they'll come back tomorrow (EMS only). If you're still not at home, they'll leave a card for you to bring into the nearest post office in order to pickup your package.


Why the EMS shipping cost more when I order less?
When you placed an order for only 2 - 3 DVDs, shipping from our area became ineffective. Thus we cannot absorb EMS cost as much as we should. If you are only interested in ordering one - two DVDs, we highly recommend you to use Registered Airmail instead of EMS.

 

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A few important notice before you proceed:

Your package might get delayed for a few days up to 1 - 2 weeks depends on the postal service or airport customs in your country. Delay is most likely occurs during or near National Holiday Season such as Christmas, Thanksgiving, or any other holiday date / season observed in your country.

Note that orders from Europe & Asia have less transit time compared to orders from South America. While we regret this, we simply do not have controls over the postal service, customs process, and holiday season delay within your country, therefore, we are not responsible for any delivery delay should it may occurred to you.

If you feel your package is taking too long to arrive, after waiting for a reasonable transit time period (please add 1 - 2 weeks more, in case of a delay), notify us with the issue and we will work it out. If your package lost in transit, we will try our best to recover the shipment for you and make a claim with the post office. Should the recovery failed, what we can do is make the exact order free of charge (or small replacement fee might apply), but you might have to pay for the shipping cost again. If we won the claim, shipping to your residence will be free of charge.

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