EXPRESS MAIL SERVICE
Due to a change in our distribution channel, we are no longer shipping
from USA. Our new shipping departments across the globe will replace the
USA division. From now on, we will use Express Mail Service as the
"International Express" shipping option and Registered Airmail as the
"International Economy" shipping option.
What is EMS?
Express Mail Service (known as EMS or SpeedPost) is a worldwide premium
postal product. Every post office in the world have a special EMS division
separating this premium service from the other postal services. That way,
EMS service always get speedy prioritized handling.
What is Registered Airmail?
Registered Airmail is a worldwide regular postal product. It offers a
lower cost alternative compared to EMS, while still maintaining decent
delivery time and tracking.
What is the benefit of EMS?
Speedy & Prioritized service, delivery on Saturday & Sunday (in some
country), 24/7 package tracking, door-to-door service, requires signature
at delivery point, automatic re-delivery (if they missed you at the first
time), clears the customs faster and prioritized lost package claim.
What is the benefit of Registered Airmail?
A lower cost alternative compared to EMS while still maintaining decent
delivery time, deliver to some countries that are outside of EMS service
coverage area, and have a limited tracking service.
Great !! But isn't EMS is too expensive?
We do notice that EMS is a bit expensive than most of other post office
shipping services. However, EMS rates are less pricey compared to private
shipping companies that offers the same quality service as EMS, such as
UPS and Fedex. If EMS is not acceptable, you may opt for Registered
How much do you charge for shipping?
Upon reaching checkout point, the shipping cost will be automatically
calculated for you.
I don't see the EMS rate, how much should I pay for EMS?
When you add an item to your shopping cart, (after choosing your
country of residence) Registered Airmail shipping cost will be immediately
available to view. However, to obtain the EMS rate of your order, you will
have to click the "checkout" button, enter your password or payment
information (non-Paypal member), then when you're about one click before
finalizing your order, you will have a chance to select your shipping
method and EMS rate will be under "International Express" rate.
My shipping cost $0.00 when I "add to cart" my order, what happened?
Your shipping cost will be automatically calculated during the
"check-out" phase. Once you're finished with your order, please click the
"check-out" button and proceed as instructed. For more information
regarding placing an order,
please click here
My shipping cost $0.00 during "check-out", does it means free shipping?
No, it does NOT means free shipping. $0.00 means there's no EMS service available
to your country (your country might be outside of the EMS service
coverage). In such case, please choose "International Economy" or
Registered Airmail as your shipping option. If you already placed the
order, we will send you a manual invoice for your shipping fee.
Excellent !! How long is the transit time?
EMS generally reach the destination country within 3 - 7 days.
Registered Airmail generally reach the destination country within 1
- 3 weeks
Orders from Europe & Asia have less transit time compared to orders from
South America. Package might get delayed for a few days up to 1 - 2 weeks,
depends on the post office and airport customs in your country. Delay is
most likely occurs during or near National Holiday Season such as
Christmas, Thanksgiving, or any other holiday date / season observed in
your country. While we regret this, we simply don't have control
over the post office, customs process, and holiday delay within your
Do I need to travel to the post office to get my package?
All EMS and Registered Airmail package comes with signature confirmation. You'll have to sign
the package in order to receive it. In general, your postman will knock
your door and request your signature. If they missed you, they'll come
back tomorrow (EMS only). If you're still not at home, they'll leave a card for you
to bring into the nearest post office in order to pickup your package.
Why the EMS shipping cost more when I order less?
When you placed an order for only 2 - 3 DVDs, shipping from our area
became ineffective. Thus we cannot absorb EMS cost as much as we should.
If you are only interested in ordering one - two DVDs, we highly recommend
you to use Registered Airmail instead of EMS.
A few important notice before you proceed:
Your package might get delayed for a few days up to 1 - 2 weeks depends
on the postal service or airport customs in your country. Delay is most
likely occurs during or near National Holiday Season such as Christmas,
Thanksgiving, or any other holiday date / season observed in your country.
orders from Europe & Asia have less transit time compared to orders from
South America. While we regret this, we simply do not have controls over
the postal service, customs process, and holiday season delay within
your country, therefore, we are not responsible for any delivery delay
should it may occurred to you.
If you feel your package is taking too long to arrive, after waiting for a reasonable
transit time period (please add 1 - 2 weeks more, in case of a delay), notify us with the issue and we will work it out. If your
package lost in transit, we will try our best to recover the shipment
for you and make a claim with the post office. Should the recovery failed,
what we can do is make the
exact order free of charge (or small replacement fee might apply), but
you might have to pay for the shipping cost again. If we won the claim,
shipping to your residence will be free of charge.
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